Money back guarantee
At TheShopOnline.pk, your satisfaction is our top priority. We stand behind the quality of our products and services, which is why we offer a Money Back Guarantee to ensure you shop with confidence.
How It Works
If you’re not completely satisfied with your purchase, you can return the item within 14 days of delivery for a full refund or exchange. Here’s what you need to know:
Eligibility:
The item must be unused, in its original packaging, and in the same condition as when you received it.
Proof of purchase (order number or receipt) is required.
Process:
Contact our customer support team at support@theshoponline.pk or call +92-311-4772117 to initiate a return.
Follow the instructions provided to return the item.
Refund:
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
Exclusions:
Items that are damaged, used, or not in their original condition.
Products with missing tags or packaging.
Certain items (e.g., perishables, personalized products) may not be eligible for return.
Why Trust Us?
Hassle-Free Returns: Simple and straightforward process.
Customer-Centric: Your satisfaction is our commitment.
Secure Shopping: Shop with confidence knowing we’ve got you covered.
If you have any questions about our Money Back Guarantee, feel free to reach out to us. We’re here to help!
Thank you for choosing TheShopOnline.pk!
TheShopOnline.pk Team
